Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@vitti.store. Please note that returns will need to be sent to the following address: Passeig de la Tramuntana 48 B-A-3-2, 08860, Castelldefels, Barcelona, Spain.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@vitti.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@vitti.store.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@vitti.store. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@vitti.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@vitti.store.

ORDER CANCELLATION

The user has the right to cancel an order without providing any explanation. This right is the withdrawal right established by Article 102 of Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

Customers have the right to return an order within 30 natural days from the date of receiving the products. The return period allows customers to evaluate their purchase and, if necessary, request a return for a refund, exchange, or repair.

To initiate a return, customers must follow the established return process outlined in this Policy. It's important to note that the return period begins on the day the customer receives the products.

Once the right of withdrawal has been exercised, the user must return the delivered products to the indicated address, assuming the return costs. Please note that if you decide to return the items carriage forward, we are authorized to charge you for any expenses we may incur.

The right to withdraw from the contract will apply exclusively to those products that are returned in the same condition in which the user received them. No refund will be made if the product has been used beyond mere opening, or products that are not in the same condition in which they were delivered, or that have suffered any damage. Therefore, please handle the product(s) carefully while in your possession. Please return the item using or including all its original packaging with all tags. Please do not remove the tags until you are sure you want to keep each item.

After examining the item, we will notify you if you are entitled to a refund of the amounts paid. If the return includes the entire purchase, the correct procedure has been followed, and the products are new and unused, we will proceed to refund the total amount of the purchase plus shipping costs within 14 days from when we receive the canceled order.

If the return only includes part of the order, the correct procedure has been followed, and the products are new and unused, we will only refund the value of the returned products, excluding shipping costs.

The withdrawal period will expire after 30 natural days from the day the user or a third party indicated by the user, different from the carrier, acquired physical possession of the goods.

PRODUCT EXCHANGE

If you wish to exchange a product for a different size, color, or an entirely different item, you can do so within 30 days from when you received the product.

Please notify us of your intention, and we will provide instructions for exchanging the products.

The right to exchange the products will apply exclusively to those products that are returned in the same condition in which the user received them. No exchange will be made if the product has been used beyond mere opening, or if the products are not in the same condition in which they were delivered, or if they have suffered any damage. Therefore, please handle the product(s) carefully while in your possession. Please return the item using or including all its original packaging with all tags. Please do not remove the tags until you are sure you want to keep each item.

After examining the item, we will notify you if you are entitled to an exchange. If the return includes the entire purchase, the correct procedure has been followed, and the products are new and unused, we will proceed to send you the new product within 14 days from when we receive the original product.

RETURN OF DEFECTIVE PRODUCTS

If you return the products due to defects or non-compliance with the descriptions, we will proceed to refund the total price of the products, along with the shipping costs incurred for the return of the item.

Please notify us of any defective products or discrepancies with the descriptions within a reasonable time after discovering the issue.

Upon verification of the reported defects or discrepancies, we will provide instructions for the return of the products.

Upon receipt of the returned products, we will examine them to confirm the defects or non-compliance. If the products are indeed defective or do not correspond to the descriptions, we will proceed with the refund.

The refund will include the total price of the products, the shipping costs incurred for the return, and the initial shipping costs paid by the user.

We will carry out the refund using the same means of payment used by the user for the initial transaction, unless the user has expressly provided otherwise; in any case, the user will not incur any fees as a result of the refund. The refund will be made without undue delay and, in any case, no later than 14 calendar days from the date on which we confirm the existence of defects or non-compliance.

PROCEDURE FOR ORDER CANCELLATION, RETURNS AND EXCHANGES

To enhance your experience and streamline the order cancellation, return or exchange processes, MV Esquel SL provides you with various convenient methods to proceed. Please follow the steps below in order of preference for faster processing:

Online Dashboard:

The most convenient and quickest method is to log in to your account on our website, go to your dashboard and follow the cancellation, return or exchange instructions.

WhatsApp Customer Support:

Contact our customer support team via WhatsApp 34696051407

Email Customer Support:

Contact our customer support team by email at mvesquelsl@gmail.com

Phone Customer Support:

Contact our customer support team by phone +34 696051407

Our dedicated representatives will guide you through the order process you want to accomplish.

Postal Cancellation Form:

To cancel an order by postal mail please use the folowing form template: Cancel Form

By offering these multiple channels, MV Esquel SL aims to provide flexibility and efficiency in handling order cancellations, returns and exchanges, to ensure a seamless experience for our valued customers. If you encounter any challenges or have questions, please reach out to our customer support team for assistance.